Refund Policy

Last updated: July 2026

The short version: StintBox, developed by Kameli ApS (Denmark), offers a generous free tier so you can evaluate the software thoroughly before purchasing. If you change your mind anyway, you can request a full refund within 14 days of your purchase — and beyond that, we'll always make it right if something is genuinely broken.

1. Try Before You Buy

StintBox Free includes 16 widgets, all 12 design themes, and full telemetry format support — completely free, forever. We encourage you to use the free tier to evaluate whether StintBox meets your needs before purchasing Pro.

2. 14-Day Refund Window

You can request a full refund within 14 days of your purchase date, for any reason. StintBox purchases are processed by Paddle as our merchant of record, so this 14-day window matches Paddle's Buyer Terms and Refund Policy, which apply to every StintBox transaction. Where your local consumer protection laws give you stronger rights, those rights always apply.

3. If StintBox Is Broken

Beyond the 14-day window: if a bug or defect in StintBox prevents you from using core functionality (overlay creation and video export) and we cannot resolve it within 60 days of your support report, we will issue a full refund.

This applies to verified defects in StintBox itself. Issues caused by your hardware, operating system, graphics drivers, or third-party software are not covered — but we'll still do our best to help you troubleshoot.

4. OS Compatibility (Perpetual Licenses)

If you hold a Perpetual license and a new OS update breaks StintBox, we will release a compatibility patch within 90 days. If we are unable to provide a fix within that timeframe, you are entitled to a full refund of your Perpetual license.

5. How to Request a Refund

Email [email protected] with:

  • Your license key or account email
  • A description of the issue
  • Steps to reproduce (if applicable)

You can also request a refund directly from Paddle, our merchant of record, via paddle.net. We respond to all refund requests within 5 business days.

6. Chargebacks

If you believe a charge is unauthorized, please contact us first at [email protected]. We resolve disputes faster than the chargeback process, and chargebacks incur fees that hurt small teams like ours.