Refund Policy

StintBox Free includes 17 widgets, all 12 design themes, and full telemetry format support. Completely free, forever. We encourage you to use the free tier to evaluate whether StintBox meets your needs before purchasing Pro.

StintBox Free has no time limit and asks for no card. Every telemetry format, all 12 themes and 17 widgets work fully, so finding out whether StintBox suits you costs nothing. That is deliberate, and it is why this section is short.

• When you buy Pro, you ask us to deliver it immediately. At checkout you tick a box asking us to unlock Pro on your account straight away, and confirming that you give up the 14-day withdrawal right in exchange. That exchange is the arrangement in Article 16(m) of the Consumer Rights Directive. We record your agreement and email you a copy of it.
• So the purchase is final once Pro is unlocked, which happens within seconds of payment. If something goes wrong and Pro is never unlocked, you have paid for something you did not receive: email [email protected] and you get everything back.
• Business purchases carry no withdrawal right at all. If you gave a VAT number at checkout, the purchase is a business one.
• Cloud storage plans are different. They are subscriptions you can cancel at any time, so we ask for no waiver on them and the ordinary 14-day withdrawal right applies.

This is about changing your mind, not about faults. Your right to software that works is a different right, it lasts far longer, and we cannot sign it away. The next two sections are what we add on top of it.

If a bug or defect in StintBox stops you creating overlays or exporting video, and we cannot fix it within 60 days of your report, we refund you in full. This is a promise we add on top of the law: your statutory rights over a faulty product last two years in most of Europe, and the 60 days neither shortens nor replaces them.

This applies to verified defects in StintBox itself. Issues caused by your hardware, operating system, graphics drivers, or third-party software are not covered, but we'll still do our best to help you troubleshoot.

If you hold a Perpetual license and a new OS update breaks StintBox, we will release a compatibility patch within 90 days. If we are unable to provide a fix within that timeframe, you are entitled to a full refund of your Perpetual license.

Email [email protected] with:

• Your license key or account email
• A description of the issue
• Steps to reproduce (if applicable)

You can also request a refund directly from Paddle, our merchant of record, via paddle.net. We respond to all refund requests within 5 business days.

If you believe a charge is unauthorized, please contact us first at [email protected]. We resolve disputes faster than the chargeback process, and chargebacks incur fees that hurt small teams like ours.